Managing the skillset of teams is now an inherent part of both HR and direct managers’ missions. A popular way to do that is to “map the skills” of the organization: at the team level, department level, or for the entire organization.
Let’s take a closer look at what the real cost of Turnover is. Contrary to common belief which only takes into account “recruitment costs” to explain the overall cost of employee turnover; there are other factors that should be computed in the total cost of turnover.
The concept is very simple: the company would prioritize candidates with desired behavior traits, in the case of Southwest Airlines, the “warrior spirit”, and mold junior employees with robust onboarding processes. The airline executives confidently state that they rather hire hungry young talent rather than industry veterans.