Digital Trust & Safety Team Lead (Night Shift)

Accenture Southeast Asia (bangkok)
Bangkok
Thailand 🇹🇭
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 732,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships.

About this position

Manages and leads a team of employees. Communicate company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.

Responsibilities

• Supports team manager and performs management duties when manager is absent or out of office
• Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly
• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets
• Assists management with hiring processes and new team member training
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines and goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Works on developing, measuring, and documenting improved efficiencies in workflow and system processes
• Conducts team meetings to update members on best practices and continuing expectations
• Delivers 1:1 conversations with Team members to address performance, work on development and any other item
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
• Interacts with Client answering enquiries and effectively handling Client’s ad-hoc tasks
• Works with flexibility to ensure achievement of SLA and Client’s satisfaction

Requirements

• Minimum 12 months of leadership experience
• Able to work on shift rotation basis (night shift)
• Bilingual speaker (Thai-English)
• Strong people management skills
• Leadership, Delivering Feedback and Coaching Skills
• Strong Oral and Written Communication Skills
• Motivational Skills
• Results-Oriented
• Employee Training Experience
• Interviewing Skills
• Self-Motivation
• Strong Relationship Building

Benefits

 
   Huneety A.I Salary Estimate
         54,000 - 95,000 THB per month