National Air Logistics Operational Key Account Manager

Kuehne+Nagel Limited (Bangkapi)
Bangkapi
Samut Prakan, Thailand 🇹🇭
With over 74,000 employees at some 1,400 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

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About this position

Your primary objective will be to drive customer operational excellence by ensuring all agreed processes are followed by Customer Care (CCL) teams + customer expectations are well understood before commencing operations.

Responsibilities

• To participate in customer implementation + on-boarding processes ensuring a full understanding of customer expectations + agreed processes; aligning service flexibility with process compliance to achieve win-win.
• To act as the bridge between the CCL team + customer to fulfill customer requirements while representing our interests.
• To participate in setting up standard operating procedures (SOP), key reporting structures and customer deliverables to ensure service delivery monitoring and identification of improvement areas.
• To initiate report automation where possible, ensuring accuracy, consistency & timeliness.
• To organize & lead customer reviews, strategically seeking management participation where needed.
• To keep track of and follow up closure of any claims or incident reports.
• To identify and share opportunities with the development team to grow customer business, facilitating a higher return on investment (ROI) from existing customers.
• To support and drive continuous improvement initiatives for better productivity, cost savings & yield development within customer accounts.

Requirements

• At least 8 years of strong experience in Operational Key Account Management role.
• Strong knowledge in all modes of freight services.
• Strong networking, persuading and negotiation skills.
• Has experience in managing a team is strongly preferred.
• Strong communication in English is mandatory.

Benefits

 
   Huneety A.I Salary Estimate
         50,000 - 85,000 THB per month