IT Service Desk Agent

Criterion Asia Recruitment
Bangkok, Thailand 🇹🇭
La French Tech Bangkok (LFTBKK) is under the umbrella of "La French Tech", a global initiative and a collective brand launched in 2014 by the French government with the ambition to support and promote French communities of startups and entrepreneurs around the world. LFTBKK is a bridge between the French and the Thai entrepreneurial ecosystems.
Full-time employment  Remote 

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- Reviews all the open incidents raised during the day;
- Analyzes the impact of the incidents by communicating with the colleagues;
- Resolves or re – assigns the incidents using the defined escalation matrixes / the standard documentation and the standard templates available for the incidents;
- Gives feedback to the colleagues regarding the status of the incidents and makes sure all the activities performed for the resolution of the incidents are documented in Service Now;
- Monitors several IT systems in order to prevent the occurrence of the recurrent incidents and minimize the impact for the colleagues.
- Responsible for the access management process – monitors and controls the rights that our users are having in the IT Systems in order to assure the security of our systems. Coordinate the request fulfillment process - create/ fulfill requests for colleagues for IT systems (PC Software, EC requests, file restore, AFIS accounts, IGET IT, L2L, etc);
- Involved in the analyse of the IT process and propose solutions for automatization of the manual tasks to improve the quality of our IT services.
- Involved in the transition process: participate at the requirements definition, testing and implementation.


- Bachelor Degree /University Degree in IT or Computer Science area.
- 1 - 3 years working on IT support area.
- Good English skills.
- AD knowledge, Operating System troubleshooting knowledge, basic network troubleshooting knowledge, basic general troubleshooting knowledge, IT user administration knowledge, SCCM knowledge


    THB 35,000 per month
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