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System Engineer

Quantum Storage (South Asia) Pte Ltd

Quantum Storage (South Asia) Pte Ltd

Thailand 🇹🇭

Full-time employment

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Responsibilities

Responsibilities
- Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule;
- Recommend, configure and supporting Quantum software/hardware products to meet customer needs;
- Respond to phone support requests from Quantum partners and customers on Quantum products and provide on-site or remote support;
- Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions;
- To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale;
- Have a deep understanding of the technology behind our solutions;
- Provide on-call support outside regular business hours on an as needed basis.

Requirements

Requirements
- Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level;
- Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set;
- SCSI, SAS, fibre channel technology, SAN and network connectivity experience;
- Professional attitude and team worker;
- Basic Unix and/or MS Windows OS skills;
- Backup and archiving application implementation knowledge/skills preferred;
- Working knowledge and experience for VMware solution a plus;
- Troubleshooting skills and experience in fault diagnosis on complex systems;
- Willingness to learn new technology;
- Ability to multi-task between several customer situations at the same time; and
- Background working in vendor or technical support environments with trouble ticketing systems a plus.

Qualified candidates are requested to apply via email stating current and expected salary to : [email protected]

Benefits

THB 30,000-40,000 per month

Travel allowance

Annual leaves

Apply now

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