Customer Experience Sales & Service Associate (After Sales), IKEA Sukhumvit

IKEA

IKEA (Bangkok)

Bangkok

Bangkok, Thailand 🇹🇭

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers.

Sales & Business Development

Retail and Wholesale

Copy link

Copied!

About this position

Handle customer exchanges, returns, and refunds while providing excellent customer service.

Responsibilities

• Efficiently and accurately handle all exchange, return, and refund transactions
• Attend to customer complaints and claims in a friendly and professional manner
• Ensure the Exchange & Return Desk is always equipped and available to serve customers
• Follow cash handling procedures
• Utilize information from the Exchange & Refund System to address product faults and sales-related issues
• Contribute to the Exchange and Return action plan and take ownership for assigned tasks

Requirements

• Solid experience in a customer-service role in a fast-paced retail environment
• Good communication and computer skills
• Fluent in English
• Ability to resolve customer complaints with confidence and care
• Ability to remain calm and controlled in stressful situations
• Experience in conflict management and achieving win-win outcomes

Land your dream job with Huneety

What are Huneety dream jobs?

Dream jobs are jobs published by Huneety to help you fulfill the career of your dreams. If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job.

Why apply to Huneety dream jobs?

Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf

FAQ

Huneety is your dream job career partner. Our mission is to enhance the talent mobility of job seekers so they can reach their targeted dream jobs, regardless of the industry sectors, educational background, seniority or educational background.

Huneety believes in the future of work. Resume alone is limiting your reach on the labor market. To increase your chances to land the job of your dream, we want to know technical skills and soft skills that are transferable to the dream job of your choice. We are using skills assessments to match your application with all potential employers.

Let us do the work! Once you apply to a Huneety dream job, our team will match your profile with employers who are hiring for your dream job.

Of course! Your future opportunities may take several shapes. There is no limit to the number of dream jobs you can apply for.

Definitely. If you are not actively looking for but still want to prepare yourself for future career opportunities, you can apply to our dream jobs library. You will then be notified for opportunities that matches your career path expectations.

If you apply to a dream job, Huneety and potential employers will have access to the information you fill when applying and you make it available in your resume. You are able to turn off that visibility to our network of partners at any time.

Nick
Applicant in Marketing

Thanks to Huneety, I have managed to secure 3 interviews within a week after applying only one time. I am glad to be presented opportunities that match my dream job while offering me a significant salary increase.

Anggia
Applicant in Digital Marketing

I could land a job easier than using traditional job boards. I did a single application and updated my profile and Huneety found opportunities for me. Effortless!