Application Support Jobs in Bangkok 🇹🇭

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Siam Makro

Application Support Specialist

Thailand | Bangkok
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Last updated 1 day ago

La French Tech Bangkok

Application Support

Thailand | Bangkok
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Last updated 2 days ago

Application Support Specialist

Siam Makro

Siam Makro (Suan Luang)

1468 Phatthanakan Rd, Suan Luang

10250, Bangkok

Bangkok, Thailand 🇹🇭

Siam Makro Public Company Limited was established in 1988 with investment capital of 750 million baht, to operate the member-based wholesale center, under the name “Makro”. Makro has continuously expands our branches to provide a wide range and assortment of product, to our professional members and business operators nationwide, including retailers, restaurants, catering businesses, service business operators, government agencies, education institutions and other business operators.

Design & Creative

Trading & Distribution

FMCG and Catering

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About this position

Performing as the first and second level support to gather and reproduce issues, investigate technical production issues, and provide resolutions within defined SLA.

Responsibilities

• Gather issues/data for problem reproduction
• Identify issue scope, expected result, and issue severity
• Investigate technical production issues raised by Call center agent or Internal User
• Provide workaround/resolution within defined SLA
• Engage appropriate internal resources to resolve technical issues
• Update customers on progress toward resolution

Requirements

• Bachelor’s degree in IT, Computer Science, Computer Engineering or related fields
• Minimum 5 years of working experience as application support
• Strong problem-solving skills
• Knowledge in basic SQL query and XML API request/response
• Fluent in English
• Good verbal communication in English
• Good attitude, Open Minded, Calm & Friendly, and Service mind
• Able to work under pressure

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