Hiring Assessments > Customer Orientation Assessment

Customer Orientation Assessment

About this assessment

This assessment focuses on the capability of the job candidate to be able to emphasize with the customer and drive a successful "win-win" outcome. The 3 professional behaviors assessed are the ability to fully listen to and understand clients, and the capacity to deal with any arising challenges in both a positive and timely manner.

Behaviors tested

  
Demonstrating positive attitude towards resolution
  
Understanding customer needs
  
Solving customer issues within timelines

Duration

12 minutes

Total questions

36 questions

Supported languages

🇬🇧 English
🇹🇭 ไทย
🇮🇩 Indonesia

How empathy toward customers' needs can benefit your business

Employees that empathize with customers' needs are a big plus for any business. The first advantage is that they develop a deeper understanding of the customers' needs and therefore are able to offer a more suitable solution.

The second benefit is motivation, employees that connect on a deeper level with customers get satisfaction from "a job well done" and a "happy customer". This impacts their own engagement level: they are more positive, and engaged and are more likely to become "high performers".

How you can use the Customer Orientation assessments

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

1

Pick the test

Pick the Customer Orientation test, or another one in our library of assessments.

2

Add the candidates

Add your list of candidates and send invitations by email. Fast and smooth.

3

Candidates fill the questions

Candidates go through the questionnaire, this is a simple process that can be done from anywhere on mobile.

4

Access your report

Check our candidate hiring benchmark on the app in your account. Learn more about key strenghts of each candidates and which questions to ask at interview.

Send your first assessment in less than 5mn!

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FAQ

Answer: Huneety behaviorial assessments help to analyze the candidate's on-the-job behaviors before they join your organization. In an era of talent shortage, Huneety behaviorial assessments help to go beyond "resume matching" to find talents that will match your organization in workstyle and therefore are more likely to stick to your company (new employee retention).
Answer: This is what our customers say about our solution: - They allow to save time in the recruitment process by getting to know the candidates before interviewing them. - They help to remove bias by matching candidates to work expectations, regardless of their resume or current industry. This will support HR to tap into a larger talent pool. - They help to predict actual work behaviors, boosting ROI by lowering dropouts during the probation period! - They provide interview insights. Hiring assessments are able to highlight area of strengths and weaknesses for each candidate, and delivers a list of questions that you could ask in interview to get a more thorough opinion of the candidate.
Answer: Huneety assessments are based on the Big-5 methodology, a leading assessment method for employees developed in the 1980s and used by thousands of companies. It is the only psychometric test and personality model that reaches a scientific consensus in personality psychology. Huneety has further improved the Big-5 Assessment system to adapt to a wider variery of work behaviors, and offer a comprehensive offer of ready-to-send assessments.
Answer: Huneety behaviorIal assessment for hiring is best used as a pre-screening tool, in order to save time in the recuitment process and only interview the candidates who match the behavior requirements. Therefore, we recommend sending assessments before the candidate's first interview with the hiring manager. Our customers typically send the assessments to about 20 talents from their talent pool, and forwards the top 5 to the hiring manager along with the report and a suggestion of interview question.
Answer: Huneety behavior assessments can be used to evaluate candidates against the company’s core values requirements. We can design your company's unique assessment, according to your core values and core competencies. Such assessments are also called “culture fit” assessments. In which case, these assessments can be provided to all candidates, no matter the position, seniority, and responsibility they hold in the company. It offers the insurance that each candidate has the required attitude and behavior that matches the company’s culture. Example of company core values, or core competencies : Customer orientation, Creativity, Passion for results.
Answer: Huneety does not require prior training to get started. You can send out your first assessments within 5 minutes of registering our our app. As soon as candidates start answering questionnaires, you will be able to visualize reports right away.
Answer: Huneety plans do not limit the number of questionnaires you can send. Similarly, we do not make a difference if your recruitment team is made of 2 or 20 people. You can send unlimited assessments and onboard an unlimited amount of recruiters.
Answer: Huneety is free to try for your first hiring project and to test our various assessments. When you will be convinced of the value of Huneety for your hiring process, our paid plans will then unlock all our platform limitation and allow you to further customize your questionnaires.
Answer: Yes, absolutely. Huneety platform can accomodate customized assessments fit to your company's needs. You can either use our existing set of behaviors and questions, or compose yours from scratch. For more information about all capabilities of customized assessments, please contact us through the chat.
Answer: We provide video and written tutorial to guide you through the assessment setting. But if you have any further questions, you can contact us.
Answer: Here what our customers say about us: Huneety saves time as it is simple to use and comes pre-loaded with questionnaires fitting most B2B work functions. For best candidate experience, our questionnaires are short to fill (10-15mn average) and available natively in English, Thai and Indonesian language. Unlike other software solutions outthere, we let HR team try our entire range of assessments for free, and our paid plans do not put a limit on the assessments you can send.