Customer Orientation Assessment
About this assessment
This assessment focuses on the capability of the job candidate to be able to emphasize with the customer and drive a successful "win-win" outcome. The 3 professional behaviors assessed are the ability to fully listen to and understand clients, and the capacity to deal with any arising challenges in both a positive and timely manner.
How empathy toward customers' needs can benefit your business
Employees that empathize with customers' needs are a big plus for any business. The first advantage is that they develop a deeper understanding of the customers' needs and therefore are able to offer a more suitable solution.
The second benefit is motivation, employees that connect on a deeper level with customers get satisfaction from "a job well done" and a "happy customer". This impacts their own engagement level: they are more positive, and engaged and are more likely to become "high performers".
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