Hiring Assessments > Customer Service Assessment

Customer Service Assessment

About this assessment

This behavioral assessment helps to benchmark job candidates on CS qualities such as Resilience, Problem solving and Customer Orientation. Results available as candidates benchmark table or individual report to be share to hiring manager.

Behaviors tested

  
Implementing solutions
  
Working with others to solve problems
  
Identifying and anticipating problems
  
Making fact based decisions to solve problems
  
Demonstrating positive attitude towards resolution
  
Understanding customer needs
  
Solving customer issues within timelines
  
Taking opportunities to learn and adapt
  
Overcoming changes and barriers
  
Maintaining progress and quality
  
Acting with integrity

Duration

21 minutes

Total questions

60 questions

Supported languages

🇬🇧 English
🇹🇭 ไทย
🇮🇩 Indonesia

What are the important behaviors to look for when hiring Customer Service collaborators?

Customer service is one of the most crucial aspects of the business. In any industry, issues are likely to arise when a customer will require support: online support, machine maintenance, and repairs are among the frequent duties of Customer Service specialists.

One of the most important qualities of the Customer Representative is to be able to feel and empathize with the customers' challenges. This is will allow for a genuine conversation which will make it easier to reframe the challenge, develop a deep understanding of customers' needs, and work towards resolution within the objective timeline. Being able to keep a positive attitude in any circumstance is key to bringing a satisfactory experience to the customer.

Customers Service specialists are at the forefront of product development and therefore are required to be quick learners to adjust to new systems and product offerings. Since implementing solutions required a fair amount of information, they may need to collaborate with others or escalate problems when required. This is really important as in the modern work environment most of those interactions will happen over the phone or messaging applications. Being able to collaborate with others virtually is therefore crucial to ensure timely resolution of issues.

How you can use the Customer Service assessments

Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.

1

Pick the test

Pick the Customer Service test, or another one in our library of assessments.

2

Add the candidates

Add your list of candidates and send invitations by email. Fast and smooth.

3

Candidates fill the questions

Candidates go through the questionnaire, this is a simple process that can be done from anywhere on mobile.

4

Access your report

Check our candidate hiring benchmark on the app in your account. Learn more about key strenghts of each candidates and which questions to ask at interview.

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FAQ

Answer: Huneety behaviorial assessments help to analyze the candidate's on-the-job behaviors before they join your organization. In an era of talent shortage, Huneety behaviorial assessments help to go beyond "resume matching" to find talents that will match your organization in workstyle and therefore are more likely to stick to your company (new employee retention).
Answer: This is what our customers say about our solution: - They allow to save time in the recruitment process by getting to know the candidates before interviewing them. - They help to remove bias by matching candidates to work expectations, regardless of their resume or current industry. This will support HR to tap into a larger talent pool. - They help to predict actual work behaviors, boosting ROI by lowering dropouts during the probation period! - They provide interview insights. Hiring assessments are able to highlight area of strengths and weaknesses for each candidate, and delivers a list of questions that you could ask in interview to get a more thorough opinion of the candidate.
Answer: Huneety assessments are based on the Big-5 methodology, a leading assessment method for employees developed in the 1980s and used by thousands of companies. It is the only psychometric test and personality model that reaches a scientific consensus in personality psychology. Huneety has further improved the Big-5 Assessment system to adapt to a wider variery of work behaviors, and offer a comprehensive offer of ready-to-send assessments.
Answer: Huneety behaviorIal assessment for hiring is best used as a pre-screening tool, in order to save time in the recuitment process and only interview the candidates who match the behavior requirements. Therefore, we recommend sending assessments before the candidate's first interview with the hiring manager. Our customers typically send the assessments to about 20 talents from their talent pool, and forwards the top 5 to the hiring manager along with the report and a suggestion of interview question.
Answer: Huneety behavior assessments can be used to evaluate candidates against the company’s core values requirements. We can design your company's unique assessment, according to your core values and core competencies. Such assessments are also called “culture fit” assessments. In which case, these assessments can be provided to all candidates, no matter the position, seniority, and responsibility they hold in the company. It offers the insurance that each candidate has the required attitude and behavior that matches the company’s culture. Example of company core values, or core competencies : Customer orientation, Creativity, Passion for results.
Answer: Huneety does not require prior training to get started. You can send out your first assessments within 5 minutes of registering our our app. As soon as candidates start answering questionnaires, you will be able to visualize reports right away.
Answer: Huneety plans do not limit the number of questionnaires you can send. Similarly, we do not make a difference if your recruitment team is made of 2 or 20 people. You can send unlimited assessments and onboard an unlimited amount of recruiters.
Answer: Huneety is free to try for your first hiring project and to test our various assessments. When you will be convinced of the value of Huneety for your hiring process, our paid plans will then unlock all our platform limitation and allow you to further customize your questionnaires.
Answer: Yes, absolutely. Huneety platform can accomodate customized assessments fit to your company's needs. You can either use our existing set of behaviors and questions, or compose yours from scratch. For more information about all capabilities of customized assessments, please contact us through the chat.
Answer: We provide video and written tutorial to guide you through the assessment setting. But if you have any further questions, you can contact us.
Answer: Here what our customers say about us: Huneety saves time as it is simple to use and comes pre-loaded with questionnaires fitting most B2B work functions. For best candidate experience, our questionnaires are short to fill (10-15mn average) and available natively in English, Thai and Indonesian language. Unlike other software solutions outthere, we let HR team try our entire range of assessments for free, and our paid plans do not put a limit on the assessments you can send.