Inside Sales Representative

Competencies of the Inside Sales Representative

How to read the competency table and chart?
The percentage score (%) represents the expertise level required for this position, click on score for more details. Future skills, which are important to your organization's competitivity in the long run, are highlighted with a .

Competencies of the Inside Sales Representative

Development plan for Inside Sales Representative

Remember that all Learning & Development (L&D) activities and trainings should be balanced to achieve maximum results. For all Active Learning you perform, remember to balance with Social Learning and several Stretch assignments for the Inside Sales Representative to put in practice newly learned skills.

Competency
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Type
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Category Activity
Active listening Active Learning. An activity where you are deeply engaged in absorbing new knowledge. Like a classroom training, reading a manual or following an E-Learning class. Active Learning E-learning course Impress your peers with active listening skills (1.5 hours, incl. certificate) >> Learn more
Active listening Stretch assignment. An activity that pushes you outside of your comfort zone to learn new skills in practice. Stretch assignments Group project (inter-department) Pick 5 Active Listening phone tips and practice them for a month >> Learn more
Active listening Stretch assignment. An activity that pushes you outside of your comfort zone to learn new skills in practice. Stretch assignments Individual assignment Pick 5 written conversation Active Listening tips and practice them for a month >> Learn more
Active listening A combination of theory, practice and social feedback to develop and retain skills. The best way to learn! Blended Learning Blended Learning Develop your Active Listening skills in one week. >> Get started
CRM Stretch assignment. An activity that pushes you outside of your comfort zone to learn new skills in practice. Stretch assignments Group project (inter-department) Set up a cross department review to improve metrics measured in dashboard
CRM Stretch assignment. An activity that pushes you outside of your comfort zone to learn new skills in practice. Stretch assignments Group project (in department) Set and execute an action plan to reactivate all your sleeping customers in CRM
CRM Stretch assignment. An activity that pushes you outside of your comfort zone to learn new skills in practice. Stretch assignments Individual assignment Analyse conversion rate on past year opportunities and suggest process improvement to increase rate
CRM Stretch assignment. An activity that pushes you outside of your comfort zone to learn new skills in practice. Stretch assignments Group project (inter-department) Collaborate with Marketing department to understand which lead sources create quality opportunities >> Learn more
Knowledge sharing Social Learning. An activity where you learn from others. Like mentoring or coaching. Social Learning Communities / Practice group Create internal discussion group & collect best practices to boost knowledge sharing
Knowledge sharing Social Learning. An activity where you learn from others. Like mentoring or coaching. Social Learning Feedback from peer Reserve one hour per week to share and collect knowledge with your peers
Problem solving Active Learning. An activity where you are deeply engaged in absorbing new knowledge. Like a classroom training, reading a manual or following an E-Learning class. Active Learning E-learning course Five Steps To Problem Solving And Defusing Upset Customers (15 minutes) >> Learn more
Problem solving Active Learning. An activity where you are deeply engaged in absorbing new knowledge. Like a classroom training, reading a manual or following an E-Learning class. Active Learning E-learning course Critical Thinking & Problem Solving curriculum (18 hours) >> Learn more
Problem solving Active Learning. An activity where you are deeply engaged in absorbing new knowledge. Like a classroom training, reading a manual or following an E-Learning class. Active Learning E-learning course Essential Problem Solving Key Tools Solving Variety Business Problems (6 hours) >> Learn more

Request a personalized development plan for your company

We know all companies are different. Blended learning plans can differ greatly based on industry, business model, location and employees profiles. To craft a more customized development plan for the position of Inside Sales Representative at your company with our experts, please schedule a 30-mn online conversation with our L&D experts.