หน้าที่รับผิดชอบ

• Makes a risk assessment for every task
• Reports matters related to Safety, Health and Environment
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems
• Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS Failure Analysis System etc.
• Registers the identified product quality issues in the systems
• Assists in project execution – installation support, commissioning etc.
• Executes the agreed maintenance services and SLA for service agreements
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads
• Prepares inputs for quoting out-of-warranty repairs
• Collects installed base information
• Continues learning and development to build up hands-on service capability
• Masters the use of service tools and equipment
• Reports matters related to Safety, Health, and Environment
• Lives in Grundfos’s core values, takes responsibility for own actions, and takes care of colleagues, partners, and customers