Call Center Agent (Contract)

Beko Thai Co., Ltd.
Beko Thai Co., Ltd. (Rayong)
Rayong
Rayong, Thailand 🇹🇭
About Company: Beko Thai Co. Ltd. is the latest subsidiary of Arçelik Group, which was founded in 1955, operates in consumer durables and consumer electronics sectors under the scope of Koç Holding, which is the only Conglomerate from Turkey listing in Fortune 500, with its production, marketing and after-sales services. Arçelik Group has 30,000 employees worldwide and 18 production facilities throughout the world; in Turkey, Romania, Russia, China, South Africa, Thailand and Pakistani. The Company has recently broke ground on its Thailand Refrigerator company, which is planned to go into operation by the end of 2015. Arçelik Group provides products and services in 130 countries with sales and marketing offices located in 25 countries and under 11 different brands (Arçelik, Beko, Grundig, Blomberg, ElektraBregenz, Arctic, Leisure, Flavel, Defy, Altus and Dawlance ).
Layanan Pelanggan  
Elektronik  

Detail posisi

The Call Center Agent (Contract) will be responsible for taking customer calls and providing accurate and satisfactory answers to queries and concerns about Beko's products.

Kewajiban

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Recording details of comments, inquiries, complaints, and actions taken.
• Work with Sale Team or coordination with Beko Service partner.
• Following up complicated customer calls where required.
• Happy Call survey after service complete.
• Handle customer via Social, Line, Facebook, website.

Kualifikasi

• Excellent communication skills and ability to provide satisfactory answers to customer queries.
• Patience and ability to de-escalate situations involving dissatisfied customers.
• Strong organizational skills to record details of interactions.
• Ability to work collaboratively with Sale Team or Beko Service partner.
• Proficiency in handling customer inquiries via various channels such as Social, Line, Facebook, and website.

Keuntungan

 
   Huneety A.I Salary Estimate
         15,000 - 35,000 THB per month