Guest Services Officer - Grand Hyatt Bali

Kewajiban

• Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. 
• Maintains positive guest and colleague interactions with good working relationships. 
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. 
• Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications. 
• Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island. 
• Acts proficiently in all aspects of emergency procedures.  Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion. 
• Provides general information to guests when necessary. 
• Ensures high standards of personal presentation and grooming.