Customer Engagement Specialist (Jakarta)
Detail posisi
The Customer Engagement Specialist will be responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.
Kewajiban
• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals.
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes.
• Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements. Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts and guide initiatives that the company launches to target particular account.
• Analyze market situation including competitive intelligence activities on key accounts & key competitors.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans.
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
Kualifikasi
• Degree in Life Sciences, Pharmacy, Biomedical or other related discipline.
• Sales in Healthcare / Pharma / related business
• Experience managing Oncology
• Established Network to target Customer Group
• Able to understand changing dynamics of Pharmaceutical industry
• Proficient and fluent in English (spoken and written), with good interpersonal and communication skills.
Keuntungan
4,000,000 - 7,000,000 IDR per month
