Senior Service Delivery Manager

Packet Systems Indonesia
Packet Systems Indonesia (Jakarta)
Jakarta
DKI Jakarta, Indonesia 🇮🇩
Packet Systems Indonesia (PSI), which commenced operations in 2004, is a leading ICT systems integrator and service company in Indonesia focusing in the area of Data Center/Virtualization, Collaboration, Service Provider & Enterprise Network Infrastructure, Information Security, and Software Solution. Its spectrum of advanced services include assessment; technical advisory; planning & design; project management, deployment, integration; and maintenance. PSI has partnerships with some of the most advanced technology companies in the world, such as Cisco Systems where it is certified as a Gold Partner. PSI is headquartered in Jakarta and has presence in Surabaya. In September 2017, PSI has become a Logicalis-Metrodata company. Logicalis (www.logicalis.com) is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Its customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,000 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. P.T. Metrodata Electronics, Tbk (“Metrodata”; www. metrodata.co.id)— is a public company listed at PT. Bursa Efek Indonesia since 1990 (IDX: MTDL) and is one of the leading Information Communications Technology (ICT) companies in Indonesia. It has built strategic alliances with world-class information technology companies. Metrodata has four main business lines, operating through its subsidiaries: Distribution Business Unit handles distribution to dealer partners, warranty, and ICT solution company; Solution Business Unit provides Information and Communication Technology total solutions from design, implementation, IT managed services, consultation and training; Consulting Business Unit which offers innovative business solutions from conceptualizing, defining, commissioning and implementation, and supporting for business transformation; and E-Commerce Business Unit covering modern IT Retail E-Commerce.
Layanan Pelanggan  
Teknologi Informasi  
Layanan Manajemen dan Konsultasi  

Detail posisi

Senior Service Delivery Manager position requiring a bachelor's degree in IT or related field, with 5+ years of experience in software/application management and strong relationship-building skills.

Kewajiban

• Evaluate complex situations using diverse sources of information
• Lead, monitor, and motivate teams, interact with all parties related to Maintenance/ManageServices
• Create and manage methods of management, communication plan, and processes
• Analyze, plan, and develop procedures and other processes including technical duties
• Define the scope of the maintenance, roles, and responsibilities along with various stakeholders
• Participate in the allocation of staff and any other resource(s) that are needed to accomplish or achieve set out goals and also monitor the performance of every activity
• Maintain correct maintenance time frames, estimates, and status reports
• Responsible for the management of complex problems and the development of processes for scheduling and administration
• Make sure that all required milestones are completed and reviewed
• Responsible for identifying, clarifying, and communicating the vision(s) and/or objective(s) of maintenance and showing how they fall in place with, enhance, or inhibit such vision(s) and/or objective(s)

Kualifikasi

• Hold a bachelor's degree (S-1 degree) in Information Technology, Computer Engineering, Telecommunication, or business from a reputable university with a minimum IPK of 3.0, Master’s degree in Management is a plus
• 5+ years of experience managing software and/or application operation, CX Initiative, ITSM, and/or providing strategic advisory services for project management software is a big plus
• Proven ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior-level executives, and legal, technical, finance, sales, and marketing experts
• Strong consultative skills
• Excellent organization, project management, time management, and communication skills

Keuntungan

 
   Huneety A.I Salary Estimate
         12,000,000 - 15,000,000 IDR per month