Guest Service Host - Park Hyatt Jakarta

Park Hyatt (Indonesia)
Park Hyatt (Indonesia) (Jakarta)
Jakarta
DKI Jakarta, Indonesia 🇮🇩
Arrive at a Park Hyatt hotel and find yourself on a journey through rare and intimate experiences. Encounter exceptional personal service, grounded in mindfulness and presence in the moment. Experience peerless quality as you surround yourself with contemporary luxury and artistry at its best—from original works of art to the finest in culinary expression.
Layanan Pelanggan  
Perhotelan dan Pariwisata  

Detail posisi

Ensures implementation of brand standards, handles guest enquiries, and coordinates communication between departments.

Kewajiban

• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to superior if no immediate solution can be found and assure follow up with guests
• Ensure all guests' emails, messages, mail, faxes, and parcels are handled and distributed promptly
• Attend to all guest requests and requirements promptly and correctly
• Provide speedy, accurate, and efficient telephone and message service at all times
• Coordinate communication between departments for smooth and efficient interactions
• Assist in implementing Touches of Hyatt and the Rooms Top 20

Kualifikasi

• Indonesian Nationality with a degree in Hospitality or Business Management
• Minimum 1 year experience in a similar position in a 5-star International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong leadership and business acumen
• Excellent English communication skills, strong guest service mindset, and people management & development skills

Keuntungan

 
   Huneety A.I Salary Estimate
         20,000,000 - 25,000,000 IDR per month