Customer Service Officer

PT Container Maritime Activities
PT Container Maritime Activities (South Jakarta)
DKI Jakarta, Indonesia 🇮🇩
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Layanan Pelanggan  
Pengiriman barang dan Transportasi  

Detail posisi

Provide high level of customer service for domestic and international customers, ensure KPI achievement, and collaborate with various departments to define customer service strategy.

Kewajiban

• Receive, verify and process customers’ requirements
• Ensure implementation of processes and procedures
• Communicate with superior/manager for any issues
• Handle incoming and outgoing calls and emails
• Handle cases and claims
• Coordinate with various departments for smooth operations

Kualifikasi

• Min. 1-2 years working experience in international shipping/freight-forwarding
• Bachelor’s Degree preferably
• English fluency
• Knowledge of trade/destination rules
• Experience in providing customer service support