Call Back Team Leader

Kewajiban

• Receive callback reports and monitor
• Ensure incoming callbacks are handled properly and ensure customers are satisfied with the performance of the support team (on time, on handling)
• Finding solutions and solutions to technical problems in the callback call
• Responsible for callback calls to be completed proper
• Follow up to customer regarding outstanding AR
• CallBack distribution, contact the relevant technician to come to the project for problem solving / contact the Depot Supervisor / Zone Manager when the technician cannot be reached
• Report daily CallBack reports to the Operation Department Head etc.
• Can handle Callback Team