Asia Pacific Certification Business Support Advisor

Kewajiban

• Customer Data Management (if needed): Create and maintain accurate customer records in the database. Ensure that customer information is up-to-date and complete. Handle customer inquiries related to account information and updates. • Offer Management: Collaborate with business development teams to insert offer in the internal system Provide customer with complete and accurate offer documents • Contract and Customer Order Processing: Manage and update contract, ensuring accuracy and completeness. Receive and process customer orders, ensuring accuracy and completeness. Coordinate with relevant departments to fulfill orders in a timely manner. Update customers on order status and expected delivery dates. • Invoicing (if needed): Generate and issue invoices to customers based on sales orders or service agreements. Verify the accuracy of invoice details, including pricing and quantities. Handle invoice-related inquiries and discrepancies. • Payment Processing (if needed): Monitor and track customer payments. Coordinate with the finance department to ensure timely and accurate payment processing. Address payment-related inquiries and issues. • Timesheet Management (if needed): Remind technical staff to submit accurate and timely timesheets for each project. Ensure timesheets are completed in accordance with company policies and client requirements. Customer Communication: Communicate with customers to provide information about products, services, and order status. Respond to customer inquiries and resolve issues promptly and professionally. Send out communication regarding invoices, payment reminders, and other relevant updates. • Problem Resolution: Identify and address customer concerns, working collaboratively with other departments as needed. Investigate and resolve billing discrepancies or disputes. Ensure a high level of customer satisfaction through effective problem resolution. • Compliance and Documentation: Ensure compliance with company policies and procedures in customer interactions. Maintain accurate and organized records of customer communications, transactions, and invoices.