Customer Complaint Management Engineer
Detail posisi
The Customer Complaint Management Engineer is responsible for ensuring customer satisfaction by managing and preventing customer issues.
Kewajiban
• Eliminate dissatisfaction by ensuring customer issues are well managed and ultimately prevented
• Ensure a reliable process is operating to solve customer complaints fast and effectively
• Escalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interest
• Ensure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them
• Collaborate with other organizations in order to contain, correct, and prevent problems affecting customers
• Lead execution of containment actions for known problems
Kualifikasi
• 1-3 year experience
• Customer Oriented mindset
• Strong influence skill with global mindset
• Multicultural skills
• Communication capabilities, Good in English communication (Written/Spoken)
• Bachelor of Engineering (Electrical Engineering is preferable)
• Fast learning attribute
• Good in Excel, Word, PowerPoint skills
Keuntungan
35,000 - 65,000 THB per month
