Customer Service Coordinator

Sherwin-Williams (Indonesia)
Sherwin-Williams (Kecamatan Semarang Utara, Central Java, Indonesia)
Jawa Tengah, Indonesia 🇮🇩
Our mission began more than 150 years ago in 1866 when Henry Sherwin and Edward Williams founded the company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy. That legacy continues on today as we look ahead and continue to innovate our future. With stores, distribution centers and facilities spanning the globe, we're able to deliver the best in paints, coatings and related products to the world. From our headquarters to our 130 distribution centers and more than 4,000 retail locations, we continue to grow in new and exciting ways. Here, there's no one path to success. Our 60,000+ employees are diverse, innovative and passionate. Our employees worldwide bring their energy and unique perspectives to each new day. We believe in careers that grow with you and open up new opportunities. With the support of a global team, you can innovate, grow and discover a career where you can thrive and Create Your 𝗣𝗼𝘀𝘀𝗶𝗯𝗹𝗲.
Layanan Pelanggan  
Manufaktur dan Produksi  
Lainnya  

Detail posisi

The Customer Service Coordinator is responsible for order management, in-door sales support, complaint handling, document management, and handling ad-hoc tasks as assigned.

Kewajiban

• Enter order promptly and accurately
• Respond to the customer in writing and state goods arrival time
• Communicate to sales/customer should there be any issue with order
• Follow up on delivery status
• Tracking on outstanding orders
• Handling of invoices and credit note to the customer on a weekly basis
• Communicating courteously with technicians and sales representatives
• Handling non-stock inventory
• Handling of sample orders
• Handling PPE for technicians
• Analyzing the situation, compile related documents and log in complaint in the system
• Follow up on complaint and provide solution and corrective action to the customer based on findings and conclusion provided by PIC
• Arrange for return and replacement
• Update and keep documents in time to ensure the accuracy and integrity of the documents
• Classify the documents and file according to guidelines given
• Handle ad-hoc tasks or others as assigned by the superior

Kualifikasi

• Minimum diploma holder with at least 3 years relevant working experience, preferably in a multi-national company
• Possess good organizational and analytical skills
• Able to handle large volume of business transactions effectively and efficiently
• Multi-task oriented
• Able to work under minimum supervision, handle work pressure with proactive and initiative attitude
• Able to handle export transactions including knowledge in letter of credit, customs regulations, related shipping documents
• Able to handle domestic transactions including shipping documents for shipment to East Malaysia and drop shipment (e.g. from Italy)
• Experience in marketing for sales activities is an added advantage
• Must be customer and result oriented
• Strong computer skills in Microsoft Office
• Able to work with a team of people locally and regionally
• Able to speak fluently and write professionally bilingually, i.e. English and Chinese
• Possess excellent interpersonal and communication skills and problem-solving abilities

Keuntungan

 
   Huneety A.I Salary Estimate
         5,000,000 - 12,000,000 IDR per month