Guest Service Agent
Accor-Group
Indonesia | Jawa Barat
Jadilah pertama yang melamar
Terakhir diperbarui 3 hari yang lalu
8 jobs
sebagai Perwakilan Pelayanan Pelanggan
di Indonesia 
(Jawa Barat)
Indonesia
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Guest Service Agent
Accor-Group (Bandung, West Java, Indonesia)
Jawa Barat,
Indonesia
We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
Klik untuk mencari pekerjaan serupa di Indonesia:
Fungsi pekerjaan:
Layanan Pelanggan
Industri:
Perhotelan dan Pariwisata
Detail posisi
Kewajiban
• Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
• Provide efficient, friendly and professional service to all guests.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Take a positive problem solving approach with issues and concerns
• Assist in the management of the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
• Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
• Co-Ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
• Ensure professionalism and accuracy with information and billing during arrival and departure.
Kualifikasi
• Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
• Effective time management
• Immaculate grooming and personal presentation
• Articulate communication skills and an understanding of luxury guest expectations.
• Self motivated and enjoy working autonomously
• Friendly and engaging
• Co-ordinate various tasks simultaneously
• Excellent English communication in written and verbal.
Keuntungan
Huneety A.I Salary Estimate
5,000,000 - 12,000,000 IDR per month
Anda akan meninggalkan Huneety menuju Linkedin.com.
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