SENIOR CUSTOMER EXPERIENCE MANAGER

dsm-firmenich (Indonesia)
dsm-firmenich (Cileungsi, West Java, Indonesia)
Jawa Barat, Indonesia 🇮🇩
We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable. From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise. With a passionate and talented team of close to 30,000 employees, we are determined to be a force for good. And to work together to positively impact people and planet.
Layanan Pelanggan  
Manufaktur dan Produksi  
Minyak & Gas, Kimia, Pengelolaan Limbah dan Energi  

Detail posisi

Senior Customer Experience Manager responsible for supporting business growth and profitability through customer satisfaction.

Kewajiban

• Maximize business benefit by developing and implementing the right Customer Experience strategies that leverage on dsm-firmenich capabilities
• Promote the 'Customer Orientated' value within the Supply Chain Organization
• Build an intimate relationship with dsm-firmenich commercial partners and Customers' key representatives
• Review service level agreements with commercial and other Supply Chain functions
• Define and implement agreed KPIs jointly with key business partners
• Provide solid customer service support to commercial and prospects.

Kualifikasi

• Bachelor degree in Engineering or MS degree in Chemistry, Industrial, Food Science or Supply-Chain Management from an accredited university required
• A minimum of 10 years’ experience in Customer Service/Customer Care/Customer Experience/Order to Cash within the food, beverage, pharma, chemical or allied products industries
• A minimum of 5 years’ experience of managerial role
• Experience in implementation of continuous improvement and/or lean methodologies is preferred
• Excellent communication and team building skills

Keuntungan

 
   Huneety A.I Salary Estimate
         11,000,000 - 19,000,000 IDR per month