IT Operation Support

ParagonCorp
ParagonCorp (Tegal, Central Java, Indonesia)
Jawa Tengah, Indonesia 🇮🇩
Since 1985, Paragon has been developing rapidly. We create excellent beauty brands such as Wardah, Make Over, Emina and Putri with GMP (Good Manufacturing Practice) and HAS (Halal Assurance System) certification. With more than 10.000 personnels all over Indonesia and annual production around 185 million pieces, Paragon has become one of the largest cosmetic manufacturer in Indonesia. We conduct an end-to-end process, from ideation to production and until the distribution, even with many supporting roles in between. The integrity, agility, and persistency of our people preserves Paragon’s position as the market leader in Indonesia. Willingness to create a greater future is one of the reason for us to make our work continuously improved and always innovate.
IT & Dukungan Teknis  
FMCG dan Katering  
Manufaktur dan Produksi  

Detail posisi

The IT Operation Support position at ParagonCorp involves managing and maintaining the company's IT products and services on-site in Tegal.

Kewajiban

• Provide 1st level support for end users related to incident/request management and problem management.
• Escalate to 2nd level support and follow up properly to maintain the efficiency of incident/request handling.
• Maintain documentation & knowledge-based and shared it with L0.
• Daily Monitor performance metrics (Response Time, Error Rate) and Resource Utilization of IT products/services.
• Escalate to Infra/Solution Architect team when anomaly detected in monitoring.
• Proactively providing initiatives to improve IT product utilization.

Kualifikasi

• Proven experience in IT operations and support.
• Strong knowledge of IT products/services.
• Ability to troubleshoot application issues effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical thinking abilities.