Guest Experience Manager

Accor Group
Accor Group (Jakarta, Jakarta, Indonesia)
Jakarta
DKI Jakarta, Indonesia 🇮🇩
We are far more than a worldwide leader. We are more than 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.
Layanan Pelanggan  
Perhotelan dan Pariwisata  

Detail posisi

Guest Experience Manager responsible for monitoring guest feedback, resolving complaints, and improving guest satisfaction.

Kewajiban

• Monitor guest feedback and respond in a timely and professional manner.
• Resolve guest complaints effectively.
• Regularly review guest satisfaction and implement strategies to improve them.
• Collaborate with various hotel departments (e.g., housekeeping, front desk, concierge) to ensure smooth operations and consistent guest experiences.

Kualifikasi

• Bachelor's degree in Hotel Management.
• Minimum 5 years of experience in hotel operations, with a proven track record in a guest-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Keuntungan

 
   Huneety A.I Salary Estimate
         11,000,000 - 19,000,000 IDR per month