Guest Experience Manager
About this position
Guest Experience Manager responsible for monitoring guest feedback, resolving complaints, and improving guest satisfaction.
Responsibilities
• Monitor guest feedback and respond in a timely and professional manner.
• Resolve guest complaints effectively.
• Regularly review guest satisfaction and implement strategies to improve them.
• Collaborate with various hotel departments (e.g., housekeeping, front desk, concierge) to ensure smooth operations and consistent guest experiences.
Requirements
• Bachelor's degree in Hotel Management.
• Minimum 5 years of experience in hotel operations, with a proven track record in a guest-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.