41 jobs sebagai Perwakilan Pelayanan Pelanggan di Indonesia (DKI Jakarta)

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Senior Officer, SOP and Process Excellence

Pt Bank Dbs Indonesia Tbk

Indonesia | DKI Jakarta

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COORDINATOR DEVELOPMENT PROGRAM (CDP) - COLLECTION

PT Indomobil Finance Indonesia

Indonesia | DKI Jakarta

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Service Crew

Yummy Corp

Indonesia | DKI Jakarta

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Magang FamilyMart

FamilyMart Indonesia

Indonesia | DKI Jakarta

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Direct Contract, Consumer Banking Account Services Staff

Pt Bank Dbs Indonesia Tbk

Indonesia | DKI Jakarta

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Customer Service Coordinator Oil and Gas

Atlas Copco (Indonesia)

Indonesia | DKI Jakarta

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Natural Associate

PT Darya Varia Laboratoria, Tbk

Indonesia | DKI Jakarta

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Hair Educator - Makarizo Professional

Makarizo Professional (Akasha Wira International Group)

Indonesia | DKI Jakarta

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General Service Officer

Agung Sedayu Group

Indonesia | DKI Jakarta

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Asst. Manager QAC MEP

PT Tatamulia Nusantara Indah

Indonesia | DKI Jakarta

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Senior Officer, SOP and Process Excellence

Pt Bank Dbs Indonesia Tbk

Pt Bank Dbs Indonesia Tbk (Jakarta)

Jakarta

DKI Jakarta, Indonesia

DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia“ award by Global Finance for 14 consecutive years from 2009 to 2022. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting social enterprises: businesses with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping communities with future-ready skills and building food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com

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Fungsi pekerjaan: Layanan Pelanggan

Industri: Layanan Perbankan & Keuangan

Detail posisi

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. The Senior Officer, SOP and Process Excellence will play a crucial role in managing customer data initiatives, budget tracking, and communication related to new processes and regulations.

Kewajiban

• Responsible for SOP creation, review and updating related to customer data and segment initiatives
• Managing statement and service charges
• Managing Combine Statement - compile custom message and banner content from all parties including product and CBG marketing and ensure all are timely managed
• SDB related:
• Mapping per branch level in CBG BA
• SDB monitoring and waiver checking
• SDB notifications to customers
• SDB relocation (if any)
• Responsible for A&P dashboard and budget tracking and monitoring for segmentation (TR, TPC, and digi).
• Responsible for budget monitoring per program and branches.
• Internal Memo creation and registration
• Gimmick warehousing (segment gimmick request, delivery, and surprise check), including Voucher, Gold, etc.
• Vendor assessment related to existing vendor agreement extension (supporting Privileges head)
• FCSS FRAUD and AML Bilateral inquiries and responses
• To initiate and manage the projects that support segmentation strategies.
• Liaise with respective units in handling customer’s complaint by identifying the problem/issue and the rectification action plan on the issue.
• Responsible for communication in relation to new initiative, new regulation, new process, new fees and charges, etc in all channels such as e-DM/SMS/PN/Pweb.
• Managing Credit Card cross-sell, including:
• Sales inquiries related to CC acquisition
• Sales incentives including motivational program
• Result tracking & sharing in Mtj I Experience, Region Meeting, Weekly I Join)
• Drop and monitor leads in L&E Client Connect

Kualifikasi

• Bachelor degree from reputable university
• Good in English (oral & written)
• Advanced skill in Microsoft Office (Excel, Power Point)
• Detail, highly motivated, and self-driven person with pleasant interpersonal and good communication skills
• Able to making decision and work without close supervision
• Have an understanding in banking products
• Organized and have good time management

41 jobs sebagai Perwakilan Pelayanan Pelanggan di Indonesia (DKI Jakarta)

List of jobs found:

Senior Officer, SOP and Process Excellence

Detail posisi

Kewajiban

Kualifikasi

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