Customer Service Representative APAC (Remote, Contract)

AGS Four Winds International Moving Limited
AGS Four Winds International Moving Limited (Udon Thani, Udon Thani, Thailand)
อุดรธานี, ประเทศไทย 🇹🇭
AGS Thailand offers complete mobility solutions, from domestic and international moves (to and from Thailand), to relocation, packing and storage services. Present in the Thai market for almost 20 years, AGS Thailand supports assignees at every stage of their relocation and understands the complexities of moving an entire family from one country to another. Not only is customer satisfaction paramount, AGS is also committed to providing consistently high-quality service, from the first contact to project completion. AGS is ISO 9001:2008 and ISO 27001 certified and operates according to EURA standards. With a dedicated fleet of vehicles and an experienced operational team, we have all the resources needed to ensure a smooth move for you and your family.
บริการลูกค้า  
การจัดการและการให้คำปรึกษา  

เกี่ยวกับตำแหน่งนี้

The Customer Service Representative APAC (Remote, Contract) is responsible for developing customer relationships that promote retention and loyalty.

หน้าที่รับผิดชอบ

• Develop and maintain relationships with a select group of named accounts to ensure campaign success
• Serve as a trusted advisor for our clients and be an expert in INFUSE offerings
• Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
• Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
• Create and coordinate account documentation including reports, RFPs, and other recommendations
• Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication, and onboarding

คุณสมบัติ

• Minimum two years of account management and/or customer success/service experience preferred
• Organized, detail-oriented, and able to manage 30+ clients at once
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.