IT Service Management Specialist
เกี่ยวกับตำแหน่งนี้
The IT Service Management Specialist is responsible for being the local owner of IT services and issues in a specific geographical area.
หน้าที่รับผิดชอบ
• The purpose of the role is to be the “local owner” of IT services and issues in his/her geographical area
• Proactively ensure efficient use of tools and systems by local users
• Proactively monitor local customer satisfaction and engage on the improvements
• Proactively ensure the standard IT processes, e.g., support, issue resolution and escalation are followed, and share ideas or propose alternatives for improvement if relevant
• Flag demand towards IT Business Partners
• Act as local host for projects / roll outs
• Maintain and build relationship with end-users on location
คุณสมบัติ
• Bachelor degree level education
• Professional with minimum of 3 years of experience in the IT sector including 3 to 5 years managing IT services in a local country organization in a Global IM department
• Basic IT infrastructure knowledge on: networking, firewalls, servers, workplace services
• Strong Service management mindset
• Knowledge of best practice solutions in the shared solutions space
• Strong knowledge and experience in the assigned service domain
• Individual must demonstrate ability to act autonomously
• Know the structure and setup of IM Services (End-to-End services), procedures and people in the Information Management departments and the GBS-IM departments
• Needs to have a process mindset, while being customer facing
สิทธิประโยชน์
40,000 - 80,000 THB per month