Customer Experience Agent
เกี่ยวกับตำแหน่งนี้
The Customer Experience Agent is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
หน้าที่รับผิดชอบ
• Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Be fully responsible for customer satisfaction across Maersk product offering.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
คุณสมบัติ
• Knowledge of shipping, supply chain or logistics industry preferred.
• Excellent Stakeholder management-, interpersonal-, and communication-skills.
• Able to communicate in English (Business level).
• Energetic, well-organized, and self-Initiated.
• Analytical and problem-solving skills.
สิทธิประโยชน์
20,000 - 35,000 THB per month
