เกี่ยวกับตำแหน่งนี้
The key role in Arçelik Hitachi Home Appliances (Headquarters) to improve Customer Quality, Field service quality, after sales service level of Sales Companies located in 9 different countries.
หน้าที่รับผิดชอบ
• Monitoring and Analyze KPIs globally to indicate good performances and including provide consistent service to customers.
• Functioning as a bridge between the subsidiaries/direct customers and factories globally for product base corrective actions.
• Act as a solution partner for highlighting, filtering, prioritizing and tracking the subsidiaries/direct customers information making regular meetings with subsidiaries &factories.
• Controlling & Analyzing and approving warranty expense and service expense budget of Arçelik Hitachi sales companies with the consensus of related business head.
• Creating guidelines and standards for processes to enable an effective and lean operation across markets.
• Developing service training strategies and policies in term of Field service & quality.
• Maintaining systems in use for receiving quality problems from sales companies.
• Developing and managing a process for providing technical documentation to the field for different plants.
• Improving and managing all defined actions in global after sales service organizations of sales companies.
• Day to day communication with service team of Arçelik Hitachi sales companies, supporting them to resolve issues or improve operation furthermore.
• Ensure effective usage of communication channels in the process, collaborate with all subsidiaries and ability to build cross-functional relationships.
คุณสมบัติ
• Bachelor's degree or higher in any related field
• Preference engineering background
• Minimum 5 years’ experience with Customer quality, after-sales service/spare part and able to handle technical documents.
• Knowledge to know more about call management, field service management, spare parts operations, and customer experience development management.
• Strong communication skills, logical thinking.
• Self-Motivated and positive attitude.
• Excellent verbal and written skills in English, Japanese is plus
• Experience using Spare Part Ordering System is a plus
สิทธิประโยชน์
40,000 - 65,000 THB per month