TOOLS AND APPLICATION SUPPORT SPECIALIST
เกี่ยวกับตำแหน่งนี้
The Tools and Application Support Specialist is responsible for developing, maintaining, and implementing standard operating procedures to support business systems and computer equipment availability, providing systems/applications awareness training for employees, and supporting incidents according to SLA.
หน้าที่รับผิดชอบ
• Develop, maintain and implement standard operating procedures to support business systems availability using internal resource or outsource services according to SLA
• Develop, maintain and implement standard operating procedures to support computer equipment availability using external vendors according to SLA
• Provide systems/applications awareness training for employees such as RBAC and Incident Management systems
• Support incidents according to SLA and provide efficient and effective tools and application service support
คุณสมบัติ
• Bachelor's degree in computer science, system analysis or a related study
• 2-3 years+ of experience in IT Support
• Professional qualifications (e.g. COBIT, ISO/IEC 20000, Information Technology Infrastructure Library [ITIL]) experience is desired
• Applications or operating systems experience required
สิทธิประโยชน์
35,000 - 65,000 THB per month