IT Service Delivery Manager
เกี่ยวกับตำแหน่งนี้
We are looking for an IT Service Delivery Manager to join our team. The role entails optimizing enterprise-wide IT service delivery, functioning as an IT contact for project sites and regional offices.
หน้าที่รับผิดชอบ
• Establish and maintain strong working relationships with internal clients throughout the organization
• Work with various Office of the CIO teams as well as our external IT partners to ensure a high-quality, end-to-end user experience and ensure alignment
• Assess the IT needs of Black & Veatch professionals and provide recommendations for service delivery improvements
• Provide oversite for the procurement, delivery, and set-up of IT equipment for new offices and project sites
• Project coordination and project management for regional site and office activities
• Collaboratively engage with executive leaders and assistants, addressing all IT related concerns
• Serve as the escalation point for IT requests and incidents, ensuring issues are resolved swiftly and effectively.
• Lead and contribute to process improvement initiatives, identify opportunities to increase efficiency and service quality.
• Collaborate closely with other IT Service Delivery Managers, Business Relationship Leaders
• Provide technical support for project sites and regional offices in the region.
• Coordinate mobilizations and demobilization activities for offices and project sites
คุณสมบัติ
• A minimum of 5 years in IT Service Delivery
• At least 3 years of experience in evaluating IT needs with end users, strong problem-solving skills, and the ability to troubleshoot technical issues effectively.
• Knowledge of the AV equipment, networking equipment, network and voice services
• Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
• Experience with ServiceNow and a proven history of successful process improvement implementations is a plus.
• ITIL v3 or v4 certification is a plus.
สิทธิประโยชน์
63,000 - 150,000 THB per month