Customer Services Supervisor - Modern Trade

Boonrawd Brewery
Boonrawd Brewery (Dusit)
กรุงเทพ, ประเทศไทย 🇹🇭
Boonrawd Brewery Co., Ltd. Founded by Phraya Bhirom Bhakdi in 1933, the privately-owned company has matured and developed over the years into an industry leader with a total annual production capacity of 1 billion liters. Boon Rawd Brewery is Thailand's first and largest brewery, which markets its products under the "SINGHA" brand name. The company operates 3 Breweries and 6 Factories located in strategic regions of Thailand. Boon Rawd strength stems from the ability to combine the abilities to produce the finest beer and extensive distribution network to serve the customers. The production process is backed by state-of-the-art technology and production equipment. Achieving ISO 9002 not only reflects the management strong commitment to quality and the high standard of the manufacturing process but also ensures international recognition for the company's products. Boon Rawd continually seeks new business opportunities within both the domestic and international markets. Domestically, the company has expanded its product line to cover different product category ranging from Beer, Soda Water, Drinking Water, Ready to Drink Fruit Juices to Ready to Drink Coffee and Tea lines. Internationally, aside from worldwide exportation of Singha Beer, Boon Rawd has acquired two Breweries in Germany and entered into a joint venture in China to establish a production base for the European and Asian Markets. As an integral part of the Thai society, Boon Rawd actively participates in Sport Sponsorships, Cultural Events, Traditional Festivals and granting of Educational Scholarships. Singha
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Position as Customer Services Supervisor - Modern Trade

หน้าที่รับผิดชอบ

• Control the team, provide guidance, and be able to substitute team members in Order, Back Order, Return order tasks for Modern Trade customers to ensure delivery according to company standards and customer requirements as per Service Level Agreement
• Coordinate and support team in service and various customer case issues by analyzing root causes of problems, short-term and long-term problem solving, coordinating with different departments such as delivery, credit, to serve customers in various matters
• Control Back Orders to fulfill products according to orders and customer requirements on time
• Provide customer information and support team on sales promotion items, product prices, payment inquiries, payment deadline notifications, handling complaints, surveys, and company news
• Develop team members to effectively and efficiently serve customers

คุณสมบัติ

• Age not exceeding 35 years old
• Bachelor's degree in related field
• Experience in Order Management in Modern Trade channels for at least 5 years and holding a supervisory position for at least 2 years
• Ability to work under pressure and solve problems effectively
• Work 6 days a week

สิทธิประโยชน์

 
   Huneety A.I Salary Estimate
         52,000 - 86,000 THB per month