Live Streaming Producer (Ripples Commerce) ประจำสีลม
เกี่ยวกับตำแหน่งนี้
The Live Streaming Producer at Ripples Commerce in Silom is responsible for conducting and monitoring live streaming sessions on marketplace and social commerce platforms.
หน้าที่รับผิดชอบ
• Conduct and monitor live streaming session on marketplace and social commerce platform, 2-3 hours per session, minimum of 2 sessions per day
• Create live streaming content in order to promote featured products, campaign and promotion for both customer engagement and sale conversion
• Be able to operate and monitor live session through platform seller centre, such as pin basket, create and distribute interactive voucher and promotional price adjustment during live session
• Provide adequate product information and be able to advice or recommend live audiences according to their concerns or questions
• Promptly respond to live audience and customer inquiry through chat feature on marketplace and social commerce platform
• Resolve customers’ concerns and answer customers’ questions with best ability
• Engage and respond to customer’s review on all platforms with appropriate set of reply
• Prepare product and customer reports by gathering data collected during customer interactions
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
คุณสมบัติ
• Experience in conducting live streaming sessions on marketplace and social commerce platforms
• Strong understanding of creating engaging live streaming content to promote products and campaigns
• Proficiency in operating and monitoring live sessions through platform seller centre
• Excellent communication skills to provide product information and advice to live audiences
• Ability to handle customer inquiries, complaints, and reviews effectively
สิทธิประโยชน์
30,000 - 60,000 THB per month