Customer Success (Chat/English/Shift)
Other job opportunities at Polar Bear Mission Co.,Ltd (freshket)
เกี่ยวกับตำแหน่งนี้
freshket is a platform for restaurant food supplies. We streamline the entire food supply chain process and make it simple, efficient and transparent. We’re growing fast and looking for people who are committed, ambitious, team-oriented and planned.
หน้าที่รับผิดชอบ
• Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
• Handle customer complaints, proceed effective troubleshooting steps, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction.
• Understand and track the root causes of customer issues, complaints and churn users in order to give feedback to the related teams.
• Work with internal teams to address and resolve customer issues efficiently.
• Assist in training junior Customer Success.
• Recommend improvements to company processes for efficiency.
คุณสมบัติ
• Welcome New Graduate.
• Bachelor Degrees in any field.
• Able to work rotating shift (Morning, Day, Night* with special allowance)
• Strong skills in verbal and written communications in Thai and Good command of English
• Good interpersonal skills and problem solving attitudes.
สิทธิประโยชน์
35,000 - 65,000 THB per month
