Digital Application Support

บริษัท กัลฟ์ เอ็นเนอร์จี ดีเวลลอปเมนท์ จำกัด (มหาชน) (Gulf Energy Development Plc.)

Gulf Energy (Bangkok)

89, 2 Witthayu Rd, Khwaeng Lumphini, Khet Pathum Wan,

10330, Krung Thep Maha Nakhon

กรุงเทพ, ประเทศไทย 🇹🇭

Gulf Group is one of the leading energy producers in Thailand, producing safe, reliable energy now and for the future. Our success is driven by our people and their commitment to achieving results – by using state-of-the art technology to maximize power efficiency, responsible operating standards, and securing new opportunities for profitable growth.

การพัฒนาซอฟต์แวร์และวิศวกรรม

น้ำมันและก๊าซ เคมี การจัดการของเสีย และพลังงาน

วิศวกรรม

เกี่ยวกับตำแหน่งนี้

The Digital Application Support position involves being the central point of application support for various digital transformation applications, incident recovery, prioritizing issues, and providing support for production enhancements.

คัดลอกลิ้งค์

คัดลอกแล้ว

หน้าที่รับผิดชอบ

• Being the central point of application support for all Digital transformation applications e.g., web, mobile, data analytics, AI, RPA, ML
• Leading incident recovery and detailing root case analysis
• Taking ownership of incidents and ensuring they are resolved within SLA
• Prioritizing the issues, requests, and production enhancements to meet business priorities
• Analyzing and resolving production issues and data and execute queries to correct data, highly complex business requirements, and requests (bug, support, modification, enchantment, etc.)
• Preparing issue summary document, production performance, and advising for long-term improvements
• Assisting in new implementations, installations, upgrades, and migrations of systems
• Assisting in the rollout of existing applications
• Providing data preparation, update master data, and configuration
• Attaining good levels of feedback with business users and internal stakeholders
• Checking the production environment on Azure, memory usage, and response time to ensure production readiness
• Communicating with stakeholders on a regular basis with status reports
• Escalating or delegating issues in a timely manner if needed
• Coordinating tests as needed for support
• Providing training to users and team
• Being a central point of contact for production application support on assigned applications
• Following up with the development team, users, and managers until incidents are closed

คุณสมบัติ

• Bachelor’s degree in information technology, computer science, engineering, IT, or a related field from Prominent universities
• Minimum of 2 years of hands-on experience in application support and managing production requests for web/mobile development
• Hands-on experience in database inquiry (SQL), and reporting generation would be an advantage
• Creative, and up to date in the Technology movement to create business solutions
• Able to multi-task and prioritize workload supporting multiple projects
• Creativity, problem solving skills, negotiation and systematic thinking
• Fluent in English both written and verbal (Minimum 750 TOEIC score)
• Goal-Oriented, Unity, Learning, Flexible

สิทธิประโยชน์

Huneety A.I Salary Estimate
36,000 - 78,000 THB per month

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