Casework Manager (National Position)
เกี่ยวกับตำแหน่งนี้
The Casework Manager ensures a high level of both general processing and casework services on behalf of refugee applicants to the United States Refugee Admissions Program (USRAP) through leadership, supervision, casework management, and quality control functions.
หน้าที่รับผิดชอบ
• Assist in leading and managing various aspects of Casework operations
• Implement strategies to ensure efficient and timely delivery of casework services to refugees
• Conduct advanced casework on complex cases in a manner demonstrating a senior level of understanding of case and circumstance complexities and details
• Ensure all refugee case processing functions within the department strictly adhere to the PRM, USCIS, RPC/START, IRC, and RSC Asia policies, guidelines, and procedures
• Analyze processing systems to reach pre-screening and quality control targets, and various follow-up tasks
• Assist and/or lead organizing and managing casework teams during USCIS circuit rides including ensuring schedules are accurate, conduct briefings to the applicants, monitor completion of case files and document review prior to presenting a case to USCIS, complete quality check of documents after USCIS interview, complete case updates into START and quality check of data in START after circuit rides.
คุณสมบัติ
• University Degree in any field
• At least two years of relevant professional experience collecting data collection and interviewing required
• Minimum one-year cumulative project management experience, including managing reports and allocating work, is required
• Able to travel whenever required, both domestically and internationally
• Proven people management and leadership skills: the ability to lead a team and promote productivity in a positive work environment
สิทธิประโยชน์
60,000 - 200,000 THB per month
