Interpreter Services Manager (National Position)
เกี่ยวกับตำแหน่งนี้
The Interpreter Services Manager will ensure the delivery of high-quality language interpretation and translation for USCIS Officers, RSC staff, and applicants to the US Refugee Admissions Program.
หน้าที่รับผิดชอบ
• Capacity building Assess skills and suitability of existing interpreter resources Manage all processes and practices for the interpreter program, including recruiting, training and onboarding, and retention Supervises, assigns, reviews and evaluates the work of interpreters, conduct performance reviews and evaluations of interpreters. Evaluate candidates for language competency in both English and the target language Provide regularly scheduled interpreter training focusing on ethics, accuracy, impartiality, professionalism, confidentiality and attitude Directly supervise all Interpreters
• Training Provide ongoing training and feedback opportunities to direct reports and contract interpreters Present regular training on the effective use of interpreters to RSC Asia staff Ensure team members complete annual mandatory trainings
• Monitoring and Evaluation Identify current and future language needs for RSC Asia, Thailand and the Region. Utilize RSC Asia monitoring tools to regularly assess Interpreter and RSC Asia staff adherence to best practices Evaluate skills and performance of interpreters through regular monitoring activities. Conduct annual monitoring activities for all interpreters. Ensure team members and direct reports fully comply with the USRAP Integrity and Compliance Guidelines
• Interpreter Management Ensure that interpreters have met all requirements prior to engagement with any USRAP assignments. Maintain accurate and current records of all interpreters including security checks, interview results, and other relevant information Communicate and work effectively and cooperatively with partner agencies including the UNHCR and IOM as required Act as the primary focal point for liaising with third-party interpreter providers Work closely with Program Support and/or Operations team to ensure necessary paperwork are in order to complete interpreter payment. Conduct regular team meetings and ensure clear, consistent communication with interpreters Other duties as assigned
คุณสมบัติ
Education University degree preferred, OR over two years of equivalent relevant professional experience will be considered
Work Experience Experience working in resettlement processing is preferred Minimum two years in management and leading a team. Minimum two -year working experience in program management or training in a multicultural setting is preferred Experience in coordination and management of foreign language interpretation is preferred HR experience is strongly preferred
Demonstrated Skills And Competencies Excellent interpersonal and cross-cultural communication skills Strong ability to work independently, organize work, meet deadlines, maintain composure, prioritize, coordinate, multiple tasks and maintain attention to detail. Flexible and willing to learn and take on new tasks Mature, positive attitude and able to work under pressure Proficiency in database management, Windows and Microsoft Office applications including Outlook
Language And Computer Skills Excellent verbal and written English language skills required. Working knowledge of a refugee language is desirable. High level of computer literacy and proficiency in MS Office applications (Word, Excel, Power Point, Outlook) is required
Others Ability and willingness to travel when required
สิทธิประโยชน์
52,000 - 86,000 THB per month
