Technical Service Engineer

บริษัท เกีย เซลส์ (ประเทศไทย) จำกัด (KIA Sales (Thailand) Co., Ltd.)

KIA Sales Co., Ltd. (Bangkok, Bangkok City, Thailand)

กรุงเทพ, ประเทศไทย 🇹🇭

We believe movement inspires ideas. Great ideas come to you when you’re on the move, whether you’re walking, running, or driving. Our vision is to create sustainable mobility solutions for consumers, communities, and societies around the world. This is why we create the spaces that inspire you being through our products or our stores, and meaningful and convenient services that free up time for the activities you enjoy the most. So, what are you waiting for? Get moving, Get inspired, Join the movement.

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Technical Service Engineer position at KIA

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คัดลอกแล้ว

หน้าที่รับผิดชอบ

• Identify customer concerns and review prior troubleshooting results to provide rapid and accurate technical and diagnostic support using our internal case management tool.
• Analyze vehicle issues and work with empathy and a sense of urgency to deliver solutions that meet customer/partner needs.
• Follow up on repair progress to ensure customer concerns are addressed as quickly as possible.
• Document all customer interactions and resolutions in the existing case management system.
• Actively contribute to our technical knowledge base, online community, and other technical documentation to support learning within the KIA network.
• Collaborate with internal teams to identify product defects, design solutions, and conduct testing.

คุณสมบัติ

• Bachelor's degree in engineering or a related field.
• At least 5 years of experience in automotive technical support or technical hotline area especially 2 years of EV diagnostic.
• Be able to diagnose vehicle complex concern especially in CAN, electrical, NVH, EV.
• Experience in vehicle repair.
• Familiar with vehicle quality reporting system back to plant.

สิทธิประโยชน์

Huneety A.I Salary Estimate
40,000 - 65,000 THB per month

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