Customer Service Manager (Customs Clearance) - Location: Chonburi

หน้าที่รับผิดชอบ

• Provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers
• Cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
• Receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
• Prepare Corrective & Preventive Action & Non – conformance Service
• Monitor KPI and assure that committed KPI’s are met to customer satisfaction
• Identify, Prepare and roll out Improvement Plan to close operational gaps
• Issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
• Be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
• Following up on Track & Trace report and support data to customer
• Any special assignment by superior