Application Support Supervisor/หัวหน้าส่วนสนับสนุนแอปพลิเคชัน

AOT GROUND AVIATION SERVICES COMPANY LIMITED
AOT GROUND AVIATION SERVICES COMPANY LIMITED (Don Mueang)
Don Mueang
กรุงเทพ, ประเทศไทย 🇹🇭
Airports of Thailand Public Company Limited (AOT) has entered a joint venture agreement with SAL Group (Thailand) Co., Ltd. (SAL), an airport ground support equipment rental and other services, to establish AOT Ground Aviation Services Co., Ltd.(AOTGA) with an aim to provide ground equipment services at all airports under AOT’s responsibility. AOTGA was established in 2018 to provide a full suite of ground handling services to airlines. The company is guided by its philosophy to provide personal, safe and efficient experiences to its customers, exceeding expectations in the process. The company employs a thoroughly trained and motivated work force, capable of expertly servicing. Its facilities are maintained at the highest international standards, with an emphasis on stringent security and safety procedures. Our professional services team will ensure that every customer is served with the highest international standards. AOTGA offers a totally reliable professional and high quality service across the range of Ground Operations requirements.
บริการลูกค้า  
การบินและอวกาศ  

เกี่ยวกับตำแหน่งนี้

The Application Support Supervisor will provide first and second-level support, collaborate with development teams, maintain documentation, and work with vendors to resolve technical issues.

หน้าที่รับผิดชอบ

• Provide first and second-level support to collect information on issues/data for problem reproduction.
• Monitor System Integration Test (SIT) and User Acceptance Test (UAT).
• Collaborate closely with application development teams and vendors to investigate, fix, and test applications for the company's application system.
• Work with external vendors and service providers to resolve technical issues, manage service level agreements (SLAs), and ensure the effective delivery of support services.
• Maintain detailed documentation of support processes, troubleshooting procedures, and system configurations.

คุณสมบัติ

• Bachelor's degree in IT, Computer Science, Computer Engineering, or related fields.
• Minimum of 2-4 years of experience in application support.
• Advantageous to have knowledge in UNIX, Shell, Oracle Forms, and Oracle Report.
• Familiarity with basic Oracle database and SQL language.
• Proficiency in basic SQL queries and XML API request/response.

สิทธิประโยชน์

 
   Huneety A.I Salary Estimate
         52,000 - 86,000 THB per month