Customer Experience Agent (Key Client/Runway)
เกี่ยวกับตำแหน่งนี้
The Customer Experience Agent is responsible for managing the Key Client/Runway customer experience by identifying issues proactively, building strong relationships, and finding solutions beneficial for both Maersk and the customer.
หน้าที่รับผิดชอบ
• Be the primary point of contact for customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
• Cross-sell & upsell Logistics and Services products to customers.
• Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
คุณสมบัติ
• Knowledge of shipping, supply chain or logistics industry preferred.
• Excellent Stakeholder management-, interpersonal-, and communication-skills.
• Able to communicate in English (Business level).
• Energetic, well-organized, and self-Initiated.
• Analytical and problem-solving skills.
สิทธิประโยชน์
20,000 - 35,000 THB per month
