ผู้อำนวยการฝ่ายความสำเร็จของลูกค้า (Customer Success Director)
Dream Job
เกี่ยวกับตำแหน่งนี้
The Customer Success Director is responsible for leading and managing the customer success team to ensure exceptional customer satisfaction and retention. Reporting to the Chief Operating Officer, this role involves developing and implementing strategies to drive customer success, overseeing customer onboarding and training, and collaborating with cross-functional teams to address customer needs and concerns. The Customer Success Director plays a crucial role in fostering strong relationships with clients and driving the company's growth through customer satisfaction.
หน้าที่รับผิดชอบ
• Develop and implement customer success strategies and initiatives to drive customer satisfaction and retention.
• Build and maintain strong relationships with key customers, understanding their business needs and goals.
• Collaborate with cross-functional teams to ensure seamless onboarding and implementation of products and services.
• Conduct regular business reviews with customers to assess their satisfaction levels and identify areas for improvement.
• Provide guidance and support to the customer success team, ensuring they have the necessary resources and training to effectively manage customer relationships.
• Monitor customer success metrics and KPIs, analyzing data to identify trends and opportunities for improvement.
• Act as a customer advocate within the company, representing their needs and feedback to relevant stakeholders.
• Identify upsell and cross-sell opportunities, working closely with the sales team to maximize revenue growth.
• Stay updated on industry trends and best practices in customer success, incorporating them into the company's strategies and processes.
• Continuously improve customer success processes and workflows, implementing automation and technology solutions where applicable.
คุณสมบัติ
• Bachelor's degree in business, marketing, or a related field
• Proven experience in a customer success or account management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and provide strategic insights for customer success initiatives
ทักษะ
สิทธิประโยชน์
150,000 - 225,000 THB per month
