ผู้อำนวยการฝ่ายความสำเร็จของลูกค้า (Customer Success Director)

Dream Job

Huneety (Confidential)

Bangkok

Bangkok, Thailand 🇹🇭

If you apply to a Huneety dream job, Huneety will match your profile with employers that are hiring for your targeted dream job. Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf.

Customer Service

Human Resources and Personnel

About this position

The Customer Success Director is responsible for leading and managing the customer success team to ensure exceptional customer satisfaction and retention. Reporting to the Chief Operating Officer, this role involves developing and implementing strategies to drive customer success, overseeing customer onboarding and training, and collaborating with cross-functional teams to address customer needs and concerns. The Customer Success Director plays a crucial role in fostering strong relationships with clients and driving the company's growth through customer satisfaction.

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Responsibilities

• Develop and implement customer success strategies and initiatives to drive customer satisfaction and retention.
• Build and maintain strong relationships with key customers, understanding their business needs and goals.
• Collaborate with cross-functional teams to ensure seamless onboarding and implementation of products and services.
• Conduct regular business reviews with customers to assess their satisfaction levels and identify areas for improvement.
• Provide guidance and support to the customer success team, ensuring they have the necessary resources and training to effectively manage customer relationships.
• Monitor customer success metrics and KPIs, analyzing data to identify trends and opportunities for improvement.
• Act as a customer advocate within the company, representing their needs and feedback to relevant stakeholders.
• Identify upsell and cross-sell opportunities, working closely with the sales team to maximize revenue growth.
• Stay updated on industry trends and best practices in customer success, incorporating them into the company's strategies and processes.
• Continuously improve customer success processes and workflows, implementing automation and technology solutions where applicable.

Requirements

• Bachelor's degree in business, marketing, or a related field
• Proven experience in a customer success or account management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data and provide strategic insights for customer success initiatives

Skills

CRM

Customer Experience (CX)

Client Rapport Customer Contact Customer Loyalty Customer Retention Customer Satisfaction Customer Support

Customer Management

Client management

Customer Service

Complaint Management

Process Improvement

Sales Admin & Operations

Sales administration

Verbal Communication

Oral Communication Presentations

Written Communication

Emails Written communication

Benefits

Huneety A.I Salary Estimate
150,000 - 225,000 THB per month

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Get matched with multiple employers looking for your skills Target a salary increase (+20% in average) Let us do the work, we will screen all opportunities on your behalf

FAQ

Huneety is your dream job career partner. Our mission is to enhance the talent mobility of job seekers so they can reach their targeted dream jobs, regardless of the industry sectors, educational background, seniority or educational background.

Huneety believes in the future of work. Resume alone is limiting your reach on the labor market. To increase your chances to land the job of your dream, we want to know technical skills and soft skills that are transferable to the dream job of your choice. We are using skills assessments to match your application with all potential employers.

Let us do the work! Once you apply to a Huneety dream job, our team will match your profile with employers who are hiring for your dream job.

Of course! Your future opportunities may take several shapes. There is no limit to the number of dream jobs you can apply for.

Definitely. If you are not actively looking for but still want to prepare yourself for future career opportunities, you can apply to our dream jobs library. You will then be notified for opportunities that matches your career path expectations.

If you apply to a dream job, Huneety and potential employers will have access to the information you fill when applying and you make it available in your resume. You are able to turn off that visibility to our network of partners at any time.

Nick
Applicant in Marketing

Thanks to Huneety, I have managed to secure 3 interviews within a week after applying only one time. I am glad to be presented opportunities that match my dream job while offering me a significant salary increase.

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Applicant in Digital Marketing

I could land a job easier than using traditional job boards. I did a single application and updated my profile and Huneety found opportunities for me. Effortless!