Manager: Digital Service Management
เกี่ยวกับตำแหน่งนี้
Manager: Digital Service Management position in Sriracha, Chonburi
หน้าที่รับผิดชอบ
• Team Leadership and Management: Lead and develop the customer service team, set and monitor performance goals, foster a collaborative work environment.
• Incident and Change Management: Resolve IT incidents and manage changes efficiently.
• Service Level Management: Define and uphold SLAs ensuring service quality meets expectations.
• Endpoint Solutions and Support: Manage endpoint solutions and provide user support.
• Conference and Broadcast Room: Oversee room scheduling and tech maintenance.
• Customer Service Excellence: Continuously improve service experience and gather stakeholder feedback for enhancements.
คุณสมบัติ
• Bachelor's degree in a relevant field; a master's degree is a plus.
• Proven experience in a managerial role within the digital or IT service industry.
• Strong technical knowledge in IT incident and problem management, change management, endpoint solutions, and conference room technology.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and make sound decisions.
สิทธิประโยชน์
56,000 - 155,000 THB per month
