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Manager: Digital Service Management

Thaioil Energy Services Co., Ltd.

Thaioil Energy Services Co., Ltd. (Chon Buri)

Chonburi, Thailand 🇹🇭

We aim to be a leader of fully integrated refining and petrochemical company in Asia Pacific.

Marketing

Oil & Gas, Chemical, Waste management and Energy

About this position

Manager: Digital Service Management position in Sriracha, Chonburi

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Responsibilities

• Team Leadership and Management: Lead and develop the customer service team, set and monitor performance goals, foster a collaborative work environment.
• Incident and Change Management: Resolve IT incidents and manage changes efficiently.
• Service Level Management: Define and uphold SLAs ensuring service quality meets expectations.
• Endpoint Solutions and Support: Manage endpoint solutions and provide user support.
• Conference and Broadcast Room: Oversee room scheduling and tech maintenance.
• Customer Service Excellence: Continuously improve service experience and gather stakeholder feedback for enhancements.

Requirements

• Bachelor's degree in a relevant field; a master's degree is a plus.
• Proven experience in a managerial role within the digital or IT service industry.
• Strong technical knowledge in IT incident and problem management, change management, endpoint solutions, and conference room technology.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and make sound decisions.

Benefits

Huneety A.I Salary Estimate
56,000 - 155,000 THB per month

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