Customer Service Assessment
About this assessment
This behavioral assessment helps to benchmark job candidates on CS qualities such as Resilience, Problem solving and Customer Orientation. Results available as candidates benchmark table or individual report to be share to hiring manager.
Why those behaviors matter in the workplace
Customer service is one of the most crucial aspects of the business. In any industry, issues are likely to arise when a customer will require support: online support, machine maintenance, and repairs are among the frequent duties of Customer Service specialists.
One of the most important qualities of the Customer Representative is to be able to feel and empathize with the customers' challenges. This is will allow for a genuine conversation which will make it easier to reframe the challenge, develop a deep understanding of customers' needs, and work towards resolution within the objective timeline. Being able to keep a positive attitude in any circumstance is key to bringing a satisfactory experience to the customer.
Customers Service specialists are at the forefront of product development and therefore are required to be quick learners to adjust to new systems and product offerings. Since implementing solutions required a fair amount of information, they may need to collaborate with others or escalate problems when required. This is really important as in the modern work environment most of those interactions will happen over the phone or messaging applications. Being able to collaborate with others virtually is therefore crucial to ensure timely resolution of issues.
How you to use this assessment
Our screening tests identify the best candidates and make your hiring decisions faster, easier, and bias-free.
Publish your job for free
Publish your job on our job marketplace. It's free!
Pick an assessment, or build one!
Pick this assessment among or free templates, or build one automatically from your selected set of behaviors.
Candidates fill the questions
Candidates go through the questionnaire during their application process. Fast and easy, can be done on computer or mobile device!
Access the job application result
Check the candidat scores for each of the selected behaviors. Use the insight to compare candidates or prepare the interview process.
Publish your job and start collecting pre-qualified applications.Publish your job for free!