What is the role Marketplace Admin doing? Job description and responsibilities
What does a Marketplace Admin do?
The Marketplace Admin is responsible for managing and optimizing the company's online marketplace presence. This includes overseeing product listings, monitoring inventory levels, and coordinating with vendors to ensure smooth operations. This position reports to the Director of E-commerce.
Responsibilities of Marketplace Admin
• Manage and oversee the day-to-day operations of the company's online marketplace.
• Monitor and maintain product listings, ensuring accuracy and completeness of information.
• Coordinate with vendors and suppliers to ensure timely delivery of products and resolve any issues or discrepancies.
• Conduct market research to identify trends, competitor analysis, and pricing strategies to optimize sales and profitability.
• Implement and manage promotional campaigns and discounts to drive customer engagement and increase sales.
• Monitor customer feedback and reviews, addressing any concerns or issues promptly and providing excellent customer service.
• Analyze sales data and generate reports to track performance, identify areas for improvement, and make data-driven decisions.
• Collaborate with cross-functional teams such as marketing, sales, and customer support to align strategies and achieve business goals.
• Stay updated with industry trends, marketplace policies, and best practices to ensure compliance and maximize opportunities.
• Continuously optimize the marketplace platform, including user experience, navigation, and search functionality, to enhance customer satisfaction and drive conversion rates.