Incident Management Manager
Other job opportunities at AXA Insurance Public Company Limited
About this position
We are looking for Incident Management Manager to oversees the resolution of unplanned interruptions, malfunctions, and quality issues in IT services.
Responsibilities
• Manage the entire incident lifecycle, including identification, information gathering from key stakeholders, and coordinating war room activities for critical incidents (P1).
• Follow incident management protocols and restore provided IT services to normal operation as quickly as possible.
• Foster effective collaboration with internal and external stakeholders, including vendors, to efficiently resolve issues and ensure a coordinated response to incidents.
• Identify and oversee the incident management workflow, proposing and implementing improvements to enhance the efficiency and effectiveness of incident management processes.
• Ensure accurate and detailed documentation of incident information in the system, conduct initial root cause analysis, and escalate incidents to appropriate support teams.
• Communicate incident status and resolution timelines to end-users.
Requirements
• A degree in Computer Science, Computer Engineering, or related fields
• Minimum 5 -7 years solid experience in Incident Management
• Effective analytical skills
• Strong technical skills and a solid understanding of incident management protocols
• Excellent communication in English, written and verbal
Benefits
63,000 - 150,000 THB per month
